PRIVACY POLICY

This Privacy Policy explains how Luxury Arab Spa collects, uses, stores, and protects personal information when you visit our website, contact us, make a booking, purchase a service, or use our customer support channels.

By using our website or booking services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

INFORMATION WE COLLECT

We may collect information you provide directly, including your name, phone number, email address, booking details, preferred services, appointment date and time, payment-related information, feedback, reviews, and any details you share when contacting us.

We may also collect technical information automatically, such as your IP address, browser type, device information, pages visited, referral links, and website usage data through cookies, analytics tools, and similar technologies.

HOW WE USE YOUR INFORMATION

We use personal information to process bookings, confirm appointments, provide spa services, respond to inquiries, send service updates, manage customer accounts, improve our website, personalize your experience, process payments, prevent fraud, and comply with legal obligations.

With your consent or where permitted by law, we may also use your contact details to send promotional offers, discounts, service updates, and marketing communications. You may opt out of marketing messages at any time.

PAYMENTS AND THIRD-PARTY SERVICES

Payments may be processed by secure third-party payment providers. We do not intentionally store full card details on our website. Payment providers, messaging platforms, analytics providers, booking tools, and other service partners may process information according to their own privacy policies and security practices.

COOKIES AND ANALYTICS

Our website may use cookies, pixels, and analytics technologies to keep the website working, remember preferences, measure traffic, understand visitor behavior, and improve advertising performance. You can control or disable cookies through your browser settings, but some website features may not work correctly without them.

SHARING YOUR INFORMATION

We do not sell your personal information. We may share information with therapists, staff, payment processors, technology providers, marketing platforms, delivery or communication providers, professional advisers, and authorities where needed to provide services, operate our business, protect our rights, or comply with applicable law.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No online transmission or storage system is completely secure, so we cannot guarantee absolute security.

DATA RETENTION

We keep personal information only for as long as necessary for the purposes described in this policy, including providing services, resolving disputes, maintaining business records, meeting legal requirements, and enforcing agreements.

YOUR RIGHTS

Depending on applicable law, you may request access to your personal information, correction of inaccurate information, deletion of your information, restriction of processing, withdrawal of consent, or opt out of marketing communications. We may need to verify your identity before responding to certain requests.

CHILDREN'S PRIVACY

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted means you accept the updated policy.

CONTACT US

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact Luxury Arab Spa through the contact details listed on our website.

Effective date: May 12, 2026